SustainIT worked with Imperial Group’s 1,000 Key Performance Indicators (KPIs) worldwide to demonstrate how data-driven process improvement can drive strategic change.

Imperial Brands required a complex CSR system with over 1,000 KPIs, across 4 different business functions, in over 100 sites, across 56 countries and in 5 different languages.

SustainIt created a software solution that:

Ensured the smooth installation of the CSR software, with ongoing technical support and project management.
Ensured the provision of “train the trainer” workshops and full system administration support.
Provided advanced data collection, verification, and reporting support.
Provided a help desk for all global users.

The business now has a full and detailed knowledge of their system and processes, turning information into intelligence.

Read the full case study.